Of lousy customer service

I was royally pissed again last Friday when, for the nth time, my flight was delayed as I was coming back from a business trip. What the hell. Tell me, why is this the new normal? For a private company who promises quality air transportation service, this really sucks. And it is not even a big deal anymore nowadays. Passengers almost have that kind of air of resignation about them, like they were used to it. I am kind of, too. But you know, something must be done about this. We could not go on like this forever. We should not.

I am tired of staring at the walls of airports.

Tired of looking at fellow dejected passengers.

Tired of seeing harassed airline employees.

Tired of sitting for hours on end.

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